Shipping policy

Shipping Policy

Last Updated: August 9, 2026

At Luxemoria, we are committed to providing reliable and timely shipping services for our customers. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, and related information.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods and Delivery Times

We offer reliable shipping options to ensure your order arrives safely.

Estimated delivery times:

Standard Shipping: 7-15 business days
Express Shipping (when available): 3-7 business days

Delivery times are estimates and may vary depending on:

Shipping destination
Carrier performance
Weather conditions
Public holidays
Customs processing
Other unexpected circumstances

3. Shipping Costs

Shipping fees are calculated based on:

Delivery location
Package size and weight
Selected shipping method

The final shipping cost will be displayed at checkout before you complete your purchase.

From time to time, Luxemoria may offer free shipping promotions. Any promotional shipping conditions will be clearly displayed on our website.

4. Order Tracking

After your order has been shipped, we will send tracking information to the email address provided during checkout.

Please allow some time for tracking information to become active after shipment.

You can use the tracking number to check the delivery progress of your package.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If incorrect or incomplete shipping information is provided, please contact us immediately.

We will make reasonable efforts to assist, but we cannot guarantee changes after an order has been processed or shipped.

6. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or significantly delayed, please contact our customer service team.

We will review the situation and work with the shipping carrier to provide assistance whenever possible.

7. International Shipping

For international orders:

Delivery times may vary by destination country.
Customs duties, taxes, or import fees may apply depending on local regulations.
Customers are responsible for any applicable customs charges unless otherwise stated.