Refund policy

Return and Refund Policy

Last Updated: August 9, 2026

Thank you for shopping with Luxemoria. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you according to the return and refund terms outlined below.

1. Return Eligibility

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must include original packaging, accessories, and included materials.
Proof of purchase or order information must be provided.
The return request must be approved by our customer service team before sending the product back.

Items that have been used, damaged by customers, or returned without authorization may not be accepted.

2. How to Request a Return

To start a return, please contact our customer support team with the following information:

Order number
Customer name
Email address used for the purchase
Reason for the return
Photos or supporting information if the product has a defect

Please contact us at:

Email: info@luxemoria.shop

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send items back before receiving return authorization.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is damaged.
The wrong item was delivered.
The product has a confirmed quality issue.

We recommend using a trackable shipping service when returning items. Luxemoria is not responsible for packages lost during return shipping.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your refund is approved:

The refund will be issued to the original payment method.
The product purchase amount will be refunded.
Original shipping fees are not refundable unless the return is caused by an error on our part.

Refunds are generally processed within 5-10 business days after approval. Processing times may vary depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photos or videos showing the problem

We will review your request and provide an appropriate solution, including replacement or refund when applicable.

6. Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation may no longer be possible. Customers may request a return after receiving the order according to this policy.

7. Non-Returnable Items

Certain products may not be eligible for return due to health, hygiene, or safety reasons, including items that have been opened, used, or altered after delivery.